NC DMV Extends Hours Of Walk-In Availability & Launches Avg. Wait Time Features

DMV Schedule Changes & Legislative Updates

DMV Schedule Changes Increase Walk-In Availability

NC Driver's license offices now serve only walk-in customers from 12 noon until close on weekdays. Appointments are now only available in the mornings and can be scheduled up to 90 days in advance at skiptheline.ncdot.gov.

Forty offices now open an hour early to provide services starting at 7 a.m. And beginning June 3, 2023, the 16 busiest offices in the state will have Saturday walk-in hours from 8 a.m. – 12 p.m. through Aug. 26, 2023.

New Feature: A new feature is also now available on the NCDMV office locations page to show the public the current average wait time at driver license offices. This walk-in wait time tool will help customers make an informed decision on which office to go to, or whether to try again another day.

The N.C. Division of Motor Vehicles continues to roll out improvements to enhance customer service and today is announcing new technology available on its website to help its customers avoid a prolonged wait in line.

A new feature is now available on the NCDMV office locations page to show the public the current average wait time at its 115 driver's license offices across the state. Customers can now hover over the icon marking each driver's license office and a box will pop up with the current walk-in wait time. The wait time is defined as the current average length of time from check-in until the customer is called to the workstation for service.

“I'm very excited about this new tool that will show customers the walk-in wait time at driver's license offices so they can make an informed decision on which office to go to, or whether to try again another day," said DMV Commissioner Wayne Goodwin. “This tool will be most useful in the afternoon when our 115 driver's license offices are serving walk-ins only."

As of May 1, driver's license offices take walk-in customers only after noon. Appointments are now only available in the mornings and can be scheduled up to 90 days in advance at skiptheline.ncdot.gov.

Reference - NCDMV Updates. See Full Articles HERE